Frequently asked question

Our teachers are experts in subjects they teach, moral, friendly and efficient with prior teaching experience before joining DoLessons, so they have adequate knowledgebase in their subjects.

We are open to feedback from our client 24 hours. Please report any form of abuse to us immediately and we will involve the law enforcement without delay. We do not take abuse and misconduct of any kind lightly.

Yes, fresh bookings will indicate the start and end date in the payment invoice, this is to avoid any form of confusion.

Yes, absolutely!

A lesson period is one hour, thirty minutes (1 hr: 30 minutes). Lessons are taught based on pre-defined schedule and we follow these timings strictly based on student’s schedule.

After an item is retrieved, we refund the full cost of eligible purchases by:
Pre-paid orders are refunded via card reversal.

If you ever need to return an item, you can do so within 3 days from the delivery date.

We currently have a returns policy of 5 days from the date of delivery to return the product(s). If you are dissatisfied with any product you receive, you can request for a refund as long as it meets our conditions.

 

 

 

 

I have received my order but the wrong item was delivered to me

Please call or send us an email to schedule a retrieval of the item. For the item to be returned, it must be in an ‘as new’ state with all the seals and tags intact. We will work on retrieving this product and processing a refund or new order once this claim is validated, as long as it is within our 3 days returns policy.

In order to put items in the basket, you should adjust the security settings of your browser. Please follow the steps below:

For Internet Explorer 6 or 7:

  1. Click Tools.
  2. In the drop down selection menu, select Internet Options.
  3. Click the Security tab.
  4. Click the "Security level for this zone" and adjust it to custom level.
  5. Scroll down the settings to the scripting box.
  6. Select "Enable" in the Active Scripting and Scripting of Java Applets box
  7. Click OK.
  8. Click Internet Options and then OK again to accept the settings.

Mozilla Firefox:

  1. Click Tools.
  2. In the drop down selection menu, select Settings.
  3. Click the Content tab.
  4. Check Enable JavaScript and enable Java.
  5. Click OK

Many reasons may cause your card to be declined ranging from wrong PIN, etc. For further details, please contact your card issuer.